Truett Cathy opens his original diner, the Dwarf Grill, in the Atlanta suburb of Hapeville (later renamed Dwarf House®)
S. Truett Cathy 1921-2014
Chick-fil-A, Inc., Founder S. Truett Cathy died Sept. 8, 2014, at age 93. Cathy started the business in 1946, when he and
his brother, Ben, opened an Atlanta diner known as The Dwarf Grill (later renamed The Dwarf House®). Through the years,
that restaurant prospered and led Cathy to further the success of his business. In 1967, Cathy founded and opened the first
Chick-fil-A restaurant in Atlanta's Greenbriar Shopping Center. Today, Chick-fil-A has the highest same-store sales and is
the largest quick-service chicken restaurant chain in the United States based on annual system-wide sales.
Cathy was the author of six books and was a committed philanthropist dedicated to making a difference in the lives of youth.
He was the recipient of countless awards over the years, both for his business acumen and for his charity. With his wife of
65 years, Jeannette McNeil Cathy, he led a life that was centered on biblical principles and family, and is survived by his
sons Dan T. and Don "Bubba" Cathy; daughter Trudy Cathy White; 12 grandchildren and 23 great-grandchildren.
A life centered on family
Family was always central to Truett Cathy's life and would shape his unique approach to business later in life. With his wife
of 65 years, Jeannette, he had three children: Trudy, Don "Bubba", and Dan. The current generation of the Cathy family honors
Truett's legacy and continues to put his principles into action in both business and philanthropy.
The Key is Caring: Truett Cathy’s Heart for Employees
The embodiment of the Golden Rule, Chick-fil-A Founder Truett Cathy first served his employees. Creating the Chick-fil-A® Chicken
Sandwich led to one of Chick-fil-A Founder Truett Cathy’s greatest unexpected opportunities—the chance to have a positive influence
on hundreds of thousands of employees who would work in Chick-fil-A restaurants over the years. Especially teenagers. Cathy always
had a heart for young people. For fifty years he taught thirteen-year-old boys in his church and became a mentor to dozens of them.
And though he did not have direct contact with all of those restaurant team members in his restaurants, his influence in selecting
and coaching his local restaurant owners created an atmosphere where people truly enjoyed working – and learned strong work habits
and positive attitudes. “They will be adults in the business world,” Cathy wrote in his book Eat Mor Chikin: Inspire More People. “Even when they’re not with Chick-fil-A, we want them to have fond memories of having worked for us.”
A Helping Hand
And he wanted them to find success. Not having the opportunity to attend college himself, Cathy established a college scholarship program
in 1973 for restaurant team members. Cathy wanted to encourage restaurant employees to further their education. Over time, the scholarship
program evolved to place greater emphasis on an employee’s community service and leadership abilities. His goal: incent the qualities that
would help them not only be successful in school, but also in life.
(From left to right: Dan T. Cathy, 25,000th Scholarship winner Jamie R. Dyche and Truett Cathy)
After all, Chick-fil-A restaurants, Cathy believed, should be places where leaders develop future leaders. In fact, his first gauge of
his restaurant owners’ success was not profits or sales, but the number of future Chick-fil-A restaurant owners that started their
careers in that restaurant. In his own first restaurant, the Dwarf House, Cathy earned a reputation for having a heart for his employees.
Eddie White, a teenager working in the Dwarf House in the 1950s, hoped to attend college, but he needed financial help. The waitresses
put an empty mayonnaise jar labeled “Eddie’s College Fund” on the counter for customers, who felt like family, to fill up. In the fall
of 1955, when it was time to start college, the jar had not collected enough, so Truett wrote a check for the difference—his first scholarship.
White completed college and went on to a career as a classroom educator, and ultimately an assistant superintendent of a school system near Atlanta.
Eddie White and Truett Cathy during the 25,000th Scholarship Ceremony
Creating a Day of Rest
Some of Cathy’s most significant business decisions were made with employees in mind. For example, his decision to close on Sundays, a practice
started to give restaurant employees (and himself) a day to rest. Cathy started the practice when he had only one restaurant, and as he opened
new Chick-fil-A restaurants, the malls where his restaurants were located pressured Cathy to open on Sundays. He refused. Chick-fil-A restaurant
owners and team members knew they could count on at least one day each weekend they could devote to resting, friends and family and personal pursuits.
“This is one of the most important principles we live by,” Cathy often said. “Family must come first.”
Cathy also believed that people want to work for a person, not a company. “The more we can foster the feeling that we are a group of people working
together depending on each other,” he said, “the more likely we are to be loyal to each other.”
I gonna stop right here with quoting the website's information because this all might sound nice but we ( the team of localleaks ) received an email
from an (EX)employee (of cause we not gonna disclose the name of that employee as we never reveil our sources) that tells a very different story
The Following text below is a direct quote from the email send to our main leak email ( email@example.com) and the only thing we edited to it are
the images and video's. the content of of the email is unchanged
Gonna start off by saying I have been working for this place for about 9 months prior to me leaving abruptly, however, due to the way I've been
mistreated by management (Most but not all) I would like to share some things based on what I've both heard and have experienced on my lunch breaks
and on the job, but to be more precise this is for the location at 901 Frederick Boulevard, Portsmouth, Virginia, 23707.
( google.com maps of 901 Frederic Boulevard, Portsmouth Virginia)
I've come across the Genera Manager named Abram Waller, seems like a nice guy in the beginning but when it comes to employee fairness and
treated like a human he himself has told an employee (Girl used to go by Ryan) that he doesn't care, and surely through the mass quitting you'd
probably look and see that these are all young people and that they were just trying to get something on their resume but that was not the case,
we were all hard workers giving our 100% standing out in hot unbearable conditions and not even being acknowledged for even being out there when
no one else wanted to (People have fainted on the job, cross reference google reviews, I believe that was a customer that wrote a review about the
same matter) but it gets worse than this.
(General Manager Abram Waller)
About 4 months into the job I was eating lunch and overheard HR staff Ryan Bendele with Abram Waller about categorizing who they should prioritize
accomodations for people who don't have open availability (Disregarding days where we couldn't come in however if someone was higher on that list
they would still schedule them no matter what and saying things like "We need you and I'm sorry we can't accommodate everyone but I'm trying to do
it for everyone" but keep in mind I was streaming on Saturdays and let them know this was a side thing I was doing for extra cash and possible building
a foundation of people to watch).
(HR staff Ryan Bendele)
And for the icing on the cake, Will Taylor is the owner of this location and he is a nice person and has nice mannerisms and etiquette but he also
does good in throwing out an elevator pitch that pulls you in and then you realize the coffee and donuts are shitty and you no longer find it amusing.
(Interview with Will Taylor)
He explains to his employees "If I'm eating I'm making sure my team eat too" in a sense of money compensation and raises go but he disregards the shitty
work conditions over profit, as discussed, people have fainted on the job being outside too long, people have gotten sent home for being sick most likely
to heat exhaustion, me included, and no matter what I feel like the city of Portsmouth needs to know how bad these conditions are because I can't stress
it enough these workers deserve better, and if a corporate turnover needs to happen so be it but I'd prefer if Michael Bradshaw and Gaston would be in
charge of everything, they always sacrificed their time being outside if it meant others weren't feeling well or we were short staffed, they always stuck
their neck out and accommodated people the best they could and that is the only part of FOH management I deeply respect and feel that they could turn this
CFA location into a humane and enjoyable work place. Apologies, I sort of strayed away from the icing, Will Taylor and Abram Waller were talking about replacing
BOH (Kitchen employees) workers with automated machinery during my break, and I overheard them talking about only having just machines and just paying technicians
accordingly, this in itself sounds like a good business plan on paper, but there are people in BOH that work their best and they get treated so poorly and
that's why they quit, everyone in both front counter and BOH just want to be treated like humans and be treated fairly and all we keep getting is ridiculed
and belittled and being treated less than humans. You might be asking why haven't I taken this to a manager to discuss? Every time I did, they would say "You should've came to us to discuss it l" but not ever be present that day or "You shouldn't have left your station" and I feel like business over being
ethical and humane is such a horrible practice, I carried many stresses from working for this location (I know other CFAs are operated differently but this
one is a cesspool) and the fact that there are these false senses of choices (because even though they say to speak up and talk to them management does disappear
a lot or walk away when you're calling them) just goes to show that a spotlight needs to be shined ok this place for a change for the better of both employees and
customers, because if employees are distressed so are the customers and I tried my best to make sure almost everyone I served walked away with a smile, laugh, or
sense of appreciation. Also management for Mariska Elliott, Jada Elliott, and Jade Elliott was always poor, we were always put on a pedestal to stay outside and
every time we asked to come back in to do something to cool off we would just get yelled at and belittled, and towards the end of my time there I was willingly
to take write-ups at that point, there's no way people who aren't aware of people's health and well being should even be put in a position like that and that's
why I recommended keeping Michael and Gaston within a higher up position, they were afternoon managers and they always had to clean up the mess of how the Elliotts
scheduled things and had to run our breaks late because the Elliott's failed as managers to observe the well being of their employees and give them breaks accordingly.
I know I don't have any audio recordings of such things and other proofs to the pudding other than connecting the dot to reviews of other folks but all in all
I hope someone can shine a light on this, a lot of these employees do enjoy something better than this and they feel trapped because they feel they can't get
anything better, so this is why I'm typing this out, and I hope this can shed some light on things and change things for the better, so thank you for reading
this, and I hope I can help if there's anything needed for clarifying
-= Our anonymous Source =-
After receiving this email we got curious and to be honest it did not take us long to find more related articles confirming what our source is telling us , so
i also edited them to this article.
No one wants to work for Chick-fil-A. They can’t figure out why.
A bunch of franchises say they are "in the middle of a hiring crisis" and "labor shortage" while conservatives blame "lazy" workers. They can't imagine any other
reasons why no one wants to work there.
Chick-fil-A franchises in Alabama are limiting their services because they’re unable to find anyone that wants to work with them, their owners claim.
Although there is a pandemic going on and many people have died or are recovering and businesses are just rebounding, Chick-fil-A can’t understand why anyone wouldn’t
want to work for a billion-dollar company notoriously owned by anti-LGBTQ advocates while being paid minimum wage or not much above it. A Chick-fil-A franchise in Calera,
Alabama claimed that they had to limit their service because of staff shortages, saying “We, along with many businesses, are in the middle of a hiring crisis.” “You may
have noticed that we have closed our dining room, turned off curbside delivery and limited the amount of catering orders we will accept. This was done to help reduce the
stress on our team,” franchise operator Brad Johnson posted on social media. He claimed, “We are doing everything we can to hire more team members. We are seeing far less
job applicants, people not showing up for their interviews, or accepting a job only to resign within their first couple weeks. The restaurant industry has suffered from a
hiring perspective during the pandemic and unfortunately Chick-fil-A is not immune to this labor shortage.” The Facebook comments contradicted their narrative. “My son
applied and interviewed and was never called back,” one person wrote, with Facebook indicating that the page privately responded to the commenter. That same Chick-fil-A then
announced on August 23 that they’re undergoing construction to “build for a better future” by installing canopies outside the store — and to add insult to injury, the work
“will be done at night and on Sundays,” the day of the week when the chain is notoriously closed due to religious reasons. Several other Chick-fil-As began complaining too,
leading national mainstream outlets to pick up on the apparent trend. A Bessemer, Alabama Chick-fil-A located within a shopping center posted the very next day, “We, along
with many other businesses, both locally and nationally, are in the midst of a staffing crisis,” very similar to what the Calera franchise claimed. The Bessemer franchise
said, “We are grateful for the support we received from our faithful community throughout 2020 and the first half of 2021… but our team cannot continue at the pace we are at.
Our team members are exhausted and there is no relief for them.” They then announced that they would be closing their indoor facility for one day on Monday, August 23, although
they would still bring enough staff in to operate their drive-thru and offer mobile orders. The franchise thanked their “slim roster” for being willing to “serve our community.”
Again, Facebook commenters have contradicted the franchise’s claims in their post. “The dining rooms have been closed for over a year now,” one commenter said.“Maybe if Chick-fil-A
and other fast food restaurants started paying fair wages and benefits, then there wouldn’t be a staff shortage,” said another.“Not gonna make any assumptions about your hourly
rate, but you might have to sweeten the pot,” another added.A Madison, Alabama Chick-fil-A also posted on August 21, “We, along with many businesses, are in the middle of a hiring
crisis. We are doing everything we can to hire more team members.”Commenters on this post also recognized there may be other issues preventing them from being fully staffed.“Maybe,
just maybe the lack of available employees has to do with the skyrocketing covid cases,” one person said. “No one wants to work and end up in the hospital because they got Covid-19
and must fight for their life.”“My daughter has been trying to apply but there are no jobs posted on indeed for the Madison location. Where are the jobs posted[?],” one person asked.
A previous post by the Madison franchise page told people to apply on Indeed.com, but did not include a link to any application. “He’s got a very simple instant solution. Raise pay,”
said another commenter from Huntsville, Alabama. “100% guarantee when you get the pay and benefits high enough you will have your pick of employees as many as you want and they will
show up everyday on time.“Bojangles and Popeye’s have better food, and they’re nice to everyone,” said someone else on another post by the Madison franchise asking for people to pop
in to apply, shrugging off the franchise’s concerns.Chick-fil-A has long become a cause célèbre for Christian conservatives. Ever since it faced criticism in 2012 for its donations
to extreme anti-LGBTQ organizations, Evangelicals have flocked to the restaurant to show their support for its conservative values. So any criticism of the fast food chain can be
perceived as an attack on conservative Christians themselves.After Chick-fil-A was first caught donating to extremist groups that promote, among other things, conversion therapy, CEO
Dan Cathy said that the company was “guilty as charged” because they want to promote “the biblical definition of the family unit.”Chick-fil-A later walked back that support and said
that they would stop funding organizations with “political agendas.”Years later, they were again caught donating to groups that oppose LGBTQ equality, and the chain again promised to
stop donating to them. But a report earlier this year showed that Cathy – one of the heirs to the Chick-fil-A fortune with an estimated net worth of $8 billion – is giving money to
organizations that are working to pass anti-trans laws in dozens of states this year and blocking the Equality Act in Congress.Last month, the first Chick-fil-A to open in Alabama,
located in a shopping complex in Birmingham, closed due to struggling business.Conservative publications such as Christian Broadcasting Network are attributing the issue to “‘enhanced’
unemployment benefits,” which of course led to commentators such as Tomi Lahren blaming the problem on “lazies” being “incentivized” to not risk their lives trying to work in foodservice.
The Big Problem Chick-Fil-A Employees Are Facing
On Forbes' 2021 Best Large Employers list, Chick-fil-A comes in at 133rd, well behind its industry peers like In-N-Out (sixth), The Cheesecake Factory (68th), and Five Guys (113th).
That may seem odd, especially considering that Chick-fil-A trains its employees to be almost nauseatingly nice. In 2019, Business Insider called the fast-food chain "the most polite
in the industry," pointing to the flowers it puts on customers' tables, its employees' impeccable manners, and the relentless removal of trash from the restaurants' dining areas. As
a corporation, clearly, Chick-fil-A wants to treat its customers as VIPs. But rest assured, when you hear "my pleasure" instead of "you're welcome" coming out of the mouths of its
staff, that's not necessarily because it is "their pleasure" to serve. That's at least according to a string of recent Reddit threads on a Chick-fil-A workers subreddit, all complaining
of the same problem. As one of the fast-food giant's current employees succinctly put it: "feeling burned out to the point I've lost all motivation" (via Reddit).
Why some Chick-fil-A employees have reached a breaking point
It's not (all about) the pay. Chick-fil-A's salaries, at least according to Indeed, range between $9.29 to $12.23 an hour for typical back-of-the-house and front-of-the-house, entry-level
jobs. That puts the chain on par with what McDonald's pays its employees (via Indeed). But Chick-fil-A's staff's reported burnout seems much more directly related to the pace at which the
company expects them to operate than the salaries it offers. The chain's extraordinary long (and sometimes dangerous ) drive-thru lines are only part of the equation."It's so hard to put
on a happy face and seem like the perfect employee to guests when in reality I'm exhausted from the constant rush of my location, and the amount of crap I have to put up with from guests,
" wrote another alleged employee in the Chick-fil-A worker subreddit. "Don't even get me started on the fact that we're always understaffed, yet expected to give 110 percent." Others chimed
in with similar feelings. "I started asking people to cover my shifts and it got really bad where I was handing out payments of $75+ for people to cover a 4-hour shift," one disgruntled
employee responded. A third thread on the same subreddit spoke to similar issues with weariness and stress. "I feel so burnt out and like I can't do anything else when I come home from work,"
a Chick-fil-A employee admitted. "I haven't taken a day off yet from the job as I feel I would make myself look bad."